What to expect from your visit - please scroll down for important updated information
Examination & Treatment Osteopathic Examination


Initially an accurate diagnosis is the prerequisite of successful and safe treatment. On a patient's first visit, a diagnosis is reached by taking a detailed case history, which includes the present complaint and past medical history. A thorough physical examination will follow during which you will be asked to remove some of your clothing if necessary and always with your agreement. Further tests such as x-rays, blood and urine analysis could be required in some cases, depending on the condition.
When the osteopath has made a diagnosis and is satisfied that osteopathic care is indicated, this will be explained to you and, with your agreement, treatment may begin. If osteopathic treatment is unsuitable, then you will be advised of this and if necessary may be referred to another practitioner. Patients have the right to stop examination or treatment at any time should they wish to.
You are welcome to bring someone you know, such as a friend or relative, with you to any appointment if that would make you feel more comfortable.
Treatment is based on individual needs. Techniques, which may be used, include methods for stretching tissues, passive repeated joint movement, and manipulative techniques to restore mobility and function to a joint. Active movement of muscles against resistance may also be used to restore joint movement, quality and range. Nutrition, hydrotherapy, ergonomic advice and specific exercises will commonly be included in the advice given to you by your practitioner.


Important Patient Information

Below is the the advice document we provide to patients who visit the clinic:

This has recently been updated with regard to the Covid-19 pandemic.

Dear Patient,

Thank you for visiting our clinic. We hope you find the experience helpful.

Please remember that if you have any questions or concerns regarding your treatment, to contact your practitioner on the above number/email. It is not uncommon for patients to forget explanations they have been given regarding their condition, as well as exercises or advice. If this is the case, we will be happy to discuss things again before your next visit. Occasionally, people do experience some increased stiffness or pain in the first 24-48 hours after treatment, and you will have been informed on how to deal with this if it occurs. However, if you are still unclear, or if any discomfort is more severe or continues longer than anticipated, please do contact us and we will advise you.

Please come to your appointments prepared. Effective osteopathic treatment is generally assisted by the patient removing some items of clothing. Because Osteopaths take the whole body’s mechanics into account, it is frequently helpful to examine or treat areas other than exactly where you are experiencing pain. For example, effective examination/treatment of an ankle injury may require us to look at the knee, hip or lower back. Similarly, a shoulder issue may require examination of the whole upper and lower back areas. You are welcome to bring loose clothing, sports tops, leggings or shorts to wear if you wish, but please do tell the osteopath if you are not comfortable with any request to remove clothing.

As a patient, you have the right to stop examination or treatment at any time, should you wish to.

Chaperones - you are welcome to bring a friend or family member with you to appointments.

We ask for children under 16 to always be accompanied by an appropriate adult. However, during the COVID-19 pandemic those who wish to be accompanied, or who need to accompany a child, will need to advise us no less than 24 hours prior to the appointment. Safety measures will then be discussed with the patient and the chaperone. The practitioner will then decide whether it will be possible to adhere to social distancing guidelines in each specific case and, consequently, whether it is in the attendees’ best interests to visit the clinic.

DATA PROTECTION

We take the security of your personal information extremely seriously. All the information we hold about you is confidential and will be stored securely. If your practitioner needs to take any information about you away from the clinic (for example, a CD of scan images), they will ask your permission to do so. Similarly, if it is necessary to contact a third party (most likely another health professional) regarding your condition, this will only be done with your permission, and the method of such contact cleared with you beforehand. The only instances when a practitioner may break confidentiality is when there are very good reasons to do so that would be in your, or the public’s, interests – for example, in the case of serious crime prevention.

Data Protection and COVID-19: As is the case with all other clinical services at this difficult time, in certain circumstances, in order to look after your healthcare needs we may urgently be required to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the covid-19 pandemic. This enables public health organisations to monitor the disease, assess risk and manage the spread of the disease. Please be assured that we will only share information and health data that is absolutely necessary to meet yours and public healthcare needs.

You can read in more detail our privacy policy here: www.activehealthclinic.com/advice.htm

For clarification about confidential information and public health: https://www.nhsx.nhs.uk/covid-19-response/data-and-information-governance/information-governance/copi-notice-frequently-asked-questions/

and https://ico.org.uk/global/data-protection-and-coronavirus-information-hub/data-protection-and-coronavirus/health-social-care-organisations-and-coronavirus-what-you-need-to-know/

PATIENTS WITH PRIVATE HEALTH INSURANCE

Health insurers generally give an authorisation code for your course of treatment. However, this is not a guarantee of full, or even partial payment, to your practitioner. Please advise the osteopath of any excess amount on your policy as this, and any other outstanding fees not covered by the insurance company, are then your responsibility and must be paid directly to the clinic.

APPOINTMENTS AND CANCELLATIONS

If you are unwell with symptoms which could be attributable to COVID-19, please contact us as soon as possible to postpone your appointment, even on the day. No fees will be charged if you need to cancel your appointment late due to falling ill with suspected COVID-19 infection.

However, for any other need to change or cancel your appointment, please try to give us at least 24 hours’ notice. Failure to do this may mean that someone else, who is in pain, will be denied treatment. In addition, it is extremely difficult for the practitioners to run an efficient clinic service when appointments are cancelled late or if patients do not show up.

Unless due to an important and unforeseen reason, such as cited above, we do charge for appointments cancelled within 24 hours and we ask for your understanding.

POLICY FOR CONCERNS OR COMPLAINTS

We aim to ensure your experience at our clinic is helpful and professional. If you feel unhappy in any way regarding your visit, please contact us as soon as possible so that we can try and rectify the issue. If you prefer to speak with a different practitioner to the one you have seen, then make this clear when you call, email or write and it can be arranged.

If necessary, we have an allocated osteopathic mediator from another practice whom you are welcome to contact if you prefer. Her name is Dr Mathilde Konczynski, and she can be contacted on 0333 800 8404.

We aim to deal with all concerns as quickly and efficiently as possible. However, if your concern is not dealt with to your satisfaction by the clinic or any mediator it provides, the final port of call would be to contact the General Osteopathic Council, which is the statutory regulator of all osteopaths in the UK. www.osteopathy.org.uk, 0207 357 6655.

Active Health Clinic COVID19 (Coronavirus) Update

You will have been spoken to, prior to your visit, about the clinic’s current enhanced safety protocols. We will operate these enhanced safety measures in line with current advice from Public Health England. Full details of our safety policy and infection control measures may be found on our website.

However, if you find yourself suffering symptoms of a cough or fever, then it is important you stay at home and contact us as soon as possible to postpone your appointment.

For more detailed Coronavirus advice, please refer to: https://www.nhs.uk/conditions/coronavirus-covid-19/

If our services change as a result of official government advice, we aim to update you as soon as we can.

If you have any questions, please do not hesitate to contact the clinic directly.

We hope you will accept the above guidance as reasonable. However, if you do not, or you have any questions regarding the above information, please inform your practitioner at the earliest opportunity.

Thank you for choosing the Active Health Clinic. We look forward to assisting you in your recovery.

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